Hi! I'm Rachel Elizabeth Dillon, and this is my static personal website. Here you can find my contact information, links to the various places I do things online, conferences I'll be attending and presenting at, and the like. Here's a micro-resume:
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| Experience |
Migrated all product documentation from a combination of MS Word, LyX, and FrameMaker to a custom-designed LaTeX template. Wrote documentation for both end-users and integrators of geographic text search product. Gained familiarity with SOAP, JSON, and MetaCarta's custom APIs. Streamlined electronic documentaton production process. Designed and presented training to field personnel. Brought on and trained a new hire in the Documentation department. Took over Customer Support department after personnel reduction and improved case triage and request handling procedures. Provided support to both customers and field personnel via phone and email. Managed transition of customer support activities after acquisitions by Nokia and Qbase.
Taught a literature seminar called "Passing: Flexibility in Race and Gender," using American literature as a lens through which to examine different passing tropes. Provided an introduction to queer, gender, and critical race theories to engineering students. Some lecture notes and other materials are available via MIT Open CourseWare. More resume available, or get a printable copy in PDF format. | ||||||||
| Education |
Massachusetts Institute of Technology, Cambridge, MA. Bachelor of Science in Writing and Humanistic Studies, June 2004 University of Massachusetts Boston, Boston, MA. Indiana University Bloomington, Bloomington, IN. University of Arizona Tucson, Tucson, AZ. You can also take a look at my curriculum vitae if you're more interested in my academic work than my tech industry work. Alternately, here's a non-resume bio: I'm a forever-27 vegan biker dyke trying to thrive simultaneously in industry and academia while maintaining active creative and social lives. If that sounds busy, it's because it is. Here are the projects I've worked on in the past:
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