| Experience |
| MetaCarta Inc. |
Documentation Engineer
Technical Lead
Support Manager |
| Cambridge, MA. |
February 2005 - present |
Migrated all product documentation from a combination of MS Word, LyX,
and FrameMaker to a custom-designed LaTeX template. Wrote documentation
for both end-users and integrators of geographic text search product.
Gained familiarity with SOAP, JSON, and MetaCarta's custom APIs.
Streamlined electronic documentaton production process. Designed and
presented training to field personnel. Brought on and trained a new hire
in the Documentation department. Took over Customer Support department
after personnel reduction and improved case triage and request handling
procedures. Provided support to both customers and field personnel
via phone and email. Currently managing transition of customer support
activities after acquisition by Nokia.
| MIT |
Instructor |
| Cambridge, MA. |
February 2009 - May 2009 |
Taught a literature seminar called ``Passing: Flexibility in Race and Gender,''
using American literature as a lens through which to examine different passing
tropes. Provided an introduction to queer, gender, and critical race theories
to engineering students.
| Onyx Neon Press |
Consultant |
| Cambridge, MA. |
January 2007 - May 2007 |
Built a LaTeX template to customer's specifications for a novel, and
prepared the novel for print. Customer later used the template, with
small modifications, to produce a technical book.
| Best Practical Solutions, LLC |
Sales Consultant |
| Somerville, MA. |
February 2005 - June 2005 |
Handled sales calls and sales proposals for Best Practical's product
line, including Request Tracker.
Implemented boilerplate template for sales proposals and contracts in
LaTeX
| Petta Technology Inc. |
Sales Engineer
Open Source Developer |
| Pasadena, CA. |
August 2004 - February 2005 |
Participated in sales causing company to grow over 300% in 2004, including
work with both small businesses and Fortune 500 companies..
Moved the company from MS Office for proposals and presentations to a system
using LaTeX templates.
Produced sales documents, project plans, and technical
specifications for diverse projects on tight schedules. Collected information
for and then assembled an operations manual for system administrators and
developers working on a web-based disease management application.
| MIT Experimental Study Group |
Student Teacher |
| Cambridge, MA. |
Sep. 2001 - June 2004 |
Taught a writing workshop, once with a co-teacher and three times without, under the supervision
of MIT faculty. Ran a freshman advising seminar (Thirteen Great Poems), and
was a TA for a class on Major Poets. Ran a recitation section of advanced
freshman chemistry.
|
| Computer Skills |
Programming Languages: Python, Perl, shell scripts, HTML, some JavaScript, knowledge of C syntax
Tools: LaTeX Make, CVS, SVN, svk, AFS, NFS, Kerberos, Apache
|
| Education |
Massachusetts Institute of Technology, Cambridge, MA.
Bachelor of Science in Writing and Humanistic Studies, June 2004
University of Massachusetts Boston, Boston, MA.
Master of Arts in English, June 2010
University of Indiana, Bloomington, IN.
Accepted to PhD program in Gender Studies, completion date unknown
|